In August, we announced a change to our IT ticketing system to Team Dynamix. The new system features a robust service catalog and knowledge base, both still works in progress.
You can use Team Dynamix to submit tech support requests, report tech issues, and find information on services. You can also review all your open and resolved tickets.
If you have thoughts on how to improve Team Dynamix or questions about using it, please send an email to helpdesk@providence.edu.
