Getting a new phone or phone number doesn’t have to mean that you must contact IT to regain access to your accounts. This article explains how you can make the switch between devices or numbers as seamless as possible.
Category: Staff
Tech Tip: Can you hear me?
We all know the struggle. You join a Zoom or Teams meeting and your video or sound just won’t cooperate. Instead of coming across as unprepared or technically inept, you can check your audio and video settings before you join the meeting. Both videoconference platforms allow you to do this prior to entering the meeting,… Continue reading Tech Tip: Can you hear me?
Report Email Scams
We’ve all seen an abundance of email scams lately. The best way to combat email scams is to avoid falling for them. However, it’s also important to report them so that our email filters prevent them from arriving in our inboxes. While we don’t mind when you forward the scams to us, the best way… Continue reading Report Email Scams
Tech Tip: CyberFriar Sign-in Issues
Are you experiencing issues when you sign into CyberFriar? The Helpdesk has heard of a couple easily resolved common issues that users are experiencing. Error on Sign-in If you’re experiencing a recurring error message upon sign-in that is unrelated to your password, you may need to clear your browser cache. You can follow the instructions… Continue reading Tech Tip: CyberFriar Sign-in Issues
Tech Tip: Fix Mac Fonts
Have you noticed after an update to macOS that the letters and numbers are appearing as boxes with question marks inside as seen in the screenshot below? This is a compatibility issue between the macOS system fonts and fonts installed by various college-issued software. Don’t fret! There’s a simple fix for this problem, sometimes resolved… Continue reading Tech Tip: Fix Mac Fonts
Changes to Email Recipient Limit
On Wednesday, April 19 in an effort to help prevent the spread of email scams, the recipient limit of an individual email will be reduced from the current 500 recipients to 150 recipients. The number of recipients is the number of actual email addresses to which a single email message can be sent. This includes… Continue reading Changes to Email Recipient Limit
Single Sign-On Now in CyberFriar
Single sign-on (SSO) is now part of CyberFriar! As of Monday, March 13, you no longer sign into CyberFriar with your Banner ID and PIN. Instead, you will be greeted with the familiar Microsoft sign-in screen. If you are already authenticated to Microsoft, you will be directly signed into CyberFriar upon visiting the site. This… Continue reading Single Sign-On Now in CyberFriar
Beware of Fake Job Scams
Having an email address comes with the need to be vigilant about email scams. The scams come in all forms. One of the more common scams is a fake job advertisement, offering a weekly or monthly pay rate in exchange for easy work. Often, these scams state that the job is a student worker position… Continue reading Beware of Fake Job Scams
Changes to Accinno Hall
Over Spring Break, some changes have been made to the first floor computer labs and Helpdesk satellite office in Accinno Hall. The Helpdesk satellite office has been permanently closed. For all technical support needs, please visit the Helpdesk in room LL25 of the Library. You can also email us at helpdesk@providence.edu, call us at 401-865-HELP… Continue reading Changes to Accinno Hall
Tech Tip: How to Access a Shared Mailbox
Do you use a departmental email address shared with others? You can access it from any computer or device you use to check your email account. Visit our knowledge base article Open a Shared Mailbox to learn more!
