Struggling with technology? Have a tech issue? Just want to ask a quick question on how to do something? The iHelp Service Desk is here to help you! We can be reached in one of several ways!
Category: Tech Support
Self-Service Tech Support
While we love our Helpdesk, we also understand that sometimes it’s difficult to take time out of our busy days to make a call, send an email, or walk on down to the Library to get tech support. For those times that we’d just rather try to fix an issue ourselves or quickly install an… Continue reading Self-Service Tech Support
Tech Support during Winter Break
Winter break starts on December 18. The Helpdesk will be open reduced hours during the intercession. However, the period between Christmas and the new year is a break for the college offices. While most offices on campus will be closed starting on December 23 and not reopening until January 2, the IT Helpdesk will be… Continue reading Tech Support during Winter Break
Tech Tip: Fix Mac Fonts
Have you noticed after an update to macOS that the letters and numbers are appearing as boxes with question marks inside as seen in the screenshot below? This is a compatibility issue between the macOS system fonts and fonts installed by various college-issued software. Don’t fret! There’s a simple fix for this problem, sometimes resolved… Continue reading Tech Tip: Fix Mac Fonts
Changes to Accinno Hall
Over Spring Break, some changes have been made to the first floor computer labs and Helpdesk satellite office in Accinno Hall. The Helpdesk satellite office has been permanently closed. For all technical support needs, please visit the Helpdesk in room LL25 of the Library. You can also email us at helpdesk@providence.edu, call us at 401-865-HELP… Continue reading Changes to Accinno Hall
Team Dynamix
In August, we announced a change to our IT ticketing system to Team Dynamix. The new system features a robust service catalog and knowledge base, both still works in progress. You can use Team Dynamix to submit tech support requests, report tech issues, and find information on services. You can also review all your open… Continue reading Team Dynamix
